Why isn't my Mindbody Site ID connecting?

If you're seeing a "Connection Failed" error when entering your Site ID, check the following:

Troubleshooting Checklist

1. Owner Permissions: Ensure you are logged into Mindbody as the Owner or a user with Technical Admin permissions.
2. Correct ID: Verification fails if there's a typo. Ensure it's 4-7 digits (no letters).
3. Marketplace Authorization: Did you follow the activation link to "authorize" our app? Without this step, Mindbody blocks our sync requests.
4. Site Type: Currently, we support standard Mindbody studio sites. If you are on a "Corporate" umbrella site, contact our support for a custom setup.