DocumentationWhy isn't my Mindbody Site ID connecting?
Why isn't my Mindbody Site ID connecting?
Common reasons for Site ID verification failure.
If you're seeing a "Connection Failed" error when entering your Site ID, check the following:
Troubleshooting Checklist
- Owner Permissions: Ensure you are logged into Mindbody as the Owner or a user with Technical Admin permissions.
- Correct ID: Verification fails if there's a typo. Ensure it's 4-7 digits (no letters).
- Marketplace Authorization: Did you follow the activation link to "authorize" our app? Without this step, Mindbody blocks our sync requests.
- Site Type: Currently, we support standard Mindbody studio sites. If you are on a "Corporate" umbrella site, contact our support for a custom setup.
Updated 7 months ago