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Retention

Member feedback & NPS form

Collect NPS scores, class feedback, and improvement ideas — mapped to Mindbody profiles so you act before members churn.

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Example fields

  • Member nameShort text
  • NPS score (0–10)Scale
  • Class experienceRating
  • What went well?Long text
  • What could improve?Long text
  • Permission to follow upCheckbox

About this template

Retention teams need signal before members quietly cancel. This feedback form captures NPS, class experience ratings, coach shout-outs, and open-text suggestions.

Send after milestone visits, embed in email journeys, or link from receipt emails. Responses sync to Mindbody custom fields for segmentation and follow-up.

Pair low NPS scores with personal outreach workflows so managers intervene while members are still engaged.

  • AI-drafted copy you review before publishing
  • Mobile-first design for website, QR codes, and Links page
  • E-signatures and PDF sync to Mindbody client profiles
  • Live Mindbody packages when checkout is included

Member feedback & NPS FAQs

An NPS (Net Promoter Score) form asks how likely a member is to recommend your studio, plus optional experience questions — giving you quantified retention signal tied to each client.

After intro completion, at 30/60/90-day milestones, post-workshop, or in quarterly check-in emails via StudioCharge email journeys.

Yes. Map survey fields to Mindbody custom fields so managers can filter profiles by NPS or follow-up consent.

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