Emerald City Crossfit Boosts Member Retention with Automated Workflows

Focusing on Fitness, Not Admin

At Emerald City Crossfit, the coaching staff wanted to spend their time on the gym floor, not behind a desk chasing down declined credit cards and missing liability waivers.

They integrated StudioCharge to act as their automated administrative assistant.

Key Improvements

• Instant Waiver Sync: Drop-ins scan a QR code at the door, sign the waiver on their own phone, and are instantly logged into Mindbody.
• Autopay Recovery: Failed membership charges are automatically retried and members are prompted to update their billing via secure SMS links.

Emerald City Crossfit now runs leaner and more efficiently, allowing the owners to focus on what they do best: building a stronger community.