City Sweats Spa Eliminates No-Shows with Secure Payment Vaulting

The Cost of Empty Rooms

For City Sweats Spa, an infrared sauna and wellness lounge, an empty room due to a no-show is lost revenue that can't be recovered. They needed a way to enforce their cancellation policy without creating a hostile booking experience.

Elegant Enforcement

With StudioCharge, City Sweats implemented secure card-on-file vaulting at the time of booking.

• Seamless Vaulting: Clients enter their card details into a branded, secure portal.
• Mindbody Sync: Signed agreements and vaulted card details route directly to each client's Mindbody profile.

By making the booking process secure and automated, City Sweats Spa increased their daily room utilization by 15% and virtually eliminated revenue lost to no-shows.